Returns Policy

1. Returns Period

You may return most products within 14 days of receipt. Items must be unused, in their original packaging, and in resaleable condition.

2. How to Return

1. Contact us via our contact form or phone, quoting your order number.
2. We will provide you with return instructions and a return authorisation number.
3. Package the items securely in the original packaging.
4. Send the items back to us using a tracked delivery service.

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been opened, used, or damaged by the customer
• Perishable or temperature-sensitive goods
• Custom or made-to-order products
• Items marked as non-returnable at the point of sale

4. Damaged or Faulty Goods

If your items arrive damaged or faulty, please contact us within 48 hours of receipt with photographs of the damage. We will arrange a replacement or full refund including delivery costs.

5. Refunds

Once we receive and inspect the returned items, we will process your refund. Refunds are typically processed within 5-10 working days.

• Refunds will be issued to the original payment method or as account credit.
• Original delivery charges are non-refundable unless the goods are faulty.
• Return postage costs are the responsibility of the customer unless the goods are faulty.

6. Restocking Fee

A restocking fee of up to 15% may be applied to returns that are not due to our error or faulty goods. This will be communicated to you before the return is processed.